AI Chatbot for Utility Customer Satisfaction
Recruit an intelligent virtual agent that can hold smart conversations and offer personalized experiences to your customers at the time, channel and language of their choice. Any customer issue can be addressed instantly and effortlessly now!
How can AI-powered chatbots transform your business?
Our AI-powered chatbots can provide personalized support to your customers. Sophisticated Natural Language Processing (NLP) algorithms enable intelligent virtual agents to understand free text inputs despite of incorrect spelling or orthographic mistakes, interpret everyday language and hold meaningful multilingual conversations any time and any place, and on any smart device.
Reduce waiting times and handle incoming calls
Our chatbots are engineered to respond instantly and accurately to customers with urgent inquiries so they never get stuck on landing pages or get placed on-hold while calling in.
Save costs and improve efficiency
Building a chatbot will cost you less than hiring a dedicated human employee, and will save a lot of manhours spent on monotonous and repetitive tasks.
Choose AI that speaks your customers’ language
Avoid miscommunication, establish trust, and let people express themselves easily! Tilde has achieved excellence in developing machine learning-based solutions for most European languages, providing the leading text and voice processing solutions for the Baltic languages.
Meet our client, Latvenergo, one of the largest Baltic utility service providers, which has already implemented our speech recognition solution. Read this success story here.
Automate up to 80% of your customer conversations
Each company is different and unique – as is each chatbot performing different functions. Unleash the potential of your chatbots to:
Respond to customer FAQ and standard information requests
Help fixing simple technical issues
Collect customer feedback
Request technical support service
Share energy/ water/ gas-saving tips
Report technical accidents or service interruptions
Showcase
Conversational AI: Insights
AI solution reduces customer service workload by 25%
As the pandemic broke out, there was a sudden and unexpected surge in queries. The virtual assistant Signe has taken over a quarter of all consultations.
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The road from a Customer Service Representative to a chatbot trainer
The rapid development of technologies has significantly expanded the range of solutions available to businesses to improve their competitiveness and customer service, and to increase efficiency.
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