Virtual assistant IEVA significantly reduces burden on customer service professionals
Virtual assistant IEVA provides useful advice all day to about 30 people daily, including during holidays. During the difficult time of the pandemic IEVA functions as an effective channel of information.
Mona: the first virtual assistant in a central bank in Europe
Mona, the virtual assistant of the Bank of Latvia, offers first-level support at any time of the day and at any place. 30% of consultations are provided after working hours of the Customer Support Centre.