Artificial intelligence programs used to consult the public in Lithuania
Language technologies

Artificial intelligence programs used to consult the public in Lithuania

In the first five months, Simas, a virtual assistant at the State Tax Inspectorate, responded to more than 94,000 inquiries.

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The road from a Customer Service Representative to a chatbot trainer
Language technologies

The road from a Customer Service Representative to a chatbot trainer

Will the machines take our jobs away? Is the AI our friend or foe? Vikija Bergmane, the first chatbot trainer in Latvia, knows answers to these questions.

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Practical examples: how to overcome the challenges of the digital age
Language technologies

Practical examples: how to overcome the challenges of the digital age

The rapid development of technologies has significantly expanded the range of solutions available to businesses to improve their competitiveness and customer service, and to increase efficiency.

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From e-Gov to i-Gov : AI powered public governance in Latvia
Language technologies

From e-Gov to i-Gov : AI powered public governance in Latvia

A single platform for chat-bot development is available for all governmental bodies and serves as a home for the Latvian public virtual agents.

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From e-Gov to i-Gov : AI powered public governance in Latvia
Language technologies

From e-Gov to i-Gov : AI powered public governance in Latvia

AI-powered bots have become a popular communication channel for different e-services, and this development will remain relevant long after current pandemic.

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Answers to questions about Covid-19 are provided by artificial intelligence
Language technologies

Answers to questions about Covid-19 are provided by artificial intelligence

During March 2020 work began on the first and to date only chatbot in Latvia, which provides the public with 24 hour access to trustworthy information about Covid-19.

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AI solution reduces customer service workload by 25%
Language technologies

AI solution reduces customer service workload by 25%

As the pandemic broke out, there was a sudden and unexpected surge in queries. The virtual assistant Signe has taken over a quarter of all consultations.

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Virtual employee who advises 5-6 thousand taxpayers per month on the average
Language technologies

Virtual employee who advises 5-6 thousand taxpayers per month on the average

Toms, the virtual assistant of the State Revenue Service, advises Latvian residents on taxation and customs. When on-site visits are impossible, he facilitates smooth running of the Customer Services.

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Consultant of the State Unified Computerized Land Register - Virtual Assistant Justs
Language technologies

Consultant of the State Unified Computerized Land Register - Virtual Assistant Justs

The virtual assistant has helped residents with more than 5700 reports on the electronic services of the Land Register since its first day of work.

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Virtual assistant IEVA significantly reduces burden on customer service professionals
Language technologies

Virtual assistant IEVA significantly reduces burden on customer service professionals

Virtual assistant IEVA provides useful advice all day to about 30 people daily, including during holidays. During the difficult time of the pandemic IEVA functions as an effective channel of information.

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Mona: the first virtual assistant in a central bank in Europe
Language technologies

Mona: the first virtual assistant in a central bank in Europe

Mona, the virtual assistant of the Bank of Latvia, offers first-level support at any time of the day and at any place. 30% of consultations are provided after working hours of the Customer Support Centre.

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