Turn your waiting lines into a positive customer experience with AI chatbot
Save time and resources by leaving FAQ and repetitive tasks to an intelligent chatbot. Maximize your employee and customer satisfaction across the globe!
Practical examples: how to overcome the challenges of the digital age
New commercial challenges faced by businesses require an innovative approach to sustainable business, and digital solutions have become an absolute must. Tilde, DPD, Albau SIA, Citadele Bank and Sadales tīkls AS offer several examples how technologies can help in developing business.
How can AI-powered chatbots transform your business?
Providing a high-quality personalized customer support is a real challenge for companies operating in various markets and dealing with a never-ending stream of incoming customer requests. Especially now, when companies need to meet customer expectations, follow public health guidelines, and protect their employees.
That’s where intelligent chatbots, using text messaging and voice communication come in.
Meet customer expectations with instant and uninterrupted communication
While some customers seek advice to find the best offer others complain about faults and failures of your services, but all of them expect instant and efficient support.
Intelligent chatbots eliminate negative customer experiences and reduce wait-times by promptly guiding them to the information they need in their native language, in text or voice format, and via their preferred communication channel..
Clear the way forward in a crisis situation
In times of major failure of your services customer support gets overwhelmed with the inflow of client complaints. In such crises, an AI-powered chatbot that can handle thousands of simultaneous conversations can be a real lifesaver for the entire customer support team.
Moreover, when a human employee must take over a more complicated customer requests, the client does not have to explain the problem again as the initial conversation history is already available in our chatbot platform conversation interface.
Choose AI that speaks your customers’ language
Avoid miscommunication, establish trust, and let people express themselves easily! Tilde has achieved excellence in developing machine learning-based solutions for most European languages, providing the leading text and voice processing solutions for the Baltic languages.
Automate up to 80% of your customer conversations
Tilde.ai chatbots can take over customer interactions that would require hundreds of manhours in order to:
Respond to customer FAQ and standard information requests
Make sure all customer service conversations have been properly collected and stored
Gather the necessary information and connect to the right specialist
Collect important customer feedback
Reply to sales and aftersales support inquiries
Help hiring and training of a new talent
Showcase
Conversational AI: Insights
AI solution reduces customer service workload by 25%
As the pandemic broke out, there was a sudden and unexpected surge in queries. The virtual assistant Signe has taken over a quarter of all consultations.
Practical examples: how to overcome the challenges of the digital age
The rapid development of technologies has significantly expanded the range of solutions available to businesses to improve their competitiveness and customer service, and to increase efficiency.
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The road from a Customer Service Representative to a chatbot trainer
Will the machines take our jobs away? Is the AI our friend or foe? Vikija Bergmane, the first chatbot trainer in Latvia, knows answers to these questions.
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